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Kaiser Permanente Performance Improvement Consultant in Berkeley, California

Manages and leads multiple Service Area-wide Performance Improvement, Outcomes Management and Resource Consumption projects. Provides direction for all phases of Regional improvement Projects including design, prioritization, staffing, development, implementation, analysis and reporting. Directs Utilization Management resources involved in Performance Improvement projects ensuring appropriate communication and timely completion. Provides analytical oversight for all UM projects.

Essential Functions:

  • Responsible for directing multiple/complex projects from intake to completion including intake, prioritization, creation of timelines, staffing, communication, study methodology, analysis and report generation. Leads and manages multiple, large scope (Service Area-wide) and complex projects that may include Care Paths, disease management systems and improved patient care/management systems. Develops and monitors work plans and project progress.

  • Provides consultation to UM leadership team on techniques, processes and methodologies to analyze and improve performance issues related to systems and processes. Designs and implements systems that assess performance on those measures. Reports back on improvement opportunities. Designs interventions that improve performance. Works with Service Areas to implement improvement initiatives. Ensures that performance measures used are accepted, meaningful and effectively support management decisions.

  • Provides Resource Management with a performance assessment system that clarifies business strengths, weaknesses and opportunities and that supports the setting of organizational goals and objectives into specific performance measures, indices and targets. Directs other Resource Management resources involved in performance projects. Ensures appropriate communication and timely completion of all projects. In collaboration with UM Leader manages Medical Center Site Visits.

  • Supports local operations by acting as an expert authority/resource/consultant in the development of performance improvement initiatives. In collaboration with Sr. Healthcare Consultant, manages the design, deliver and evaluation of Service Area-wide educational programs/activities/services related to performance improvement techniques, systems and processes.

  • Directs the extracting of information from major systems and data bases as necessary using techniques to validate, clean, complete and project values to address analytical questions when data systems are problematic.

  • Kaiser Permanente conducts compensation reviews of positions on a routine basis. At any time, Kaiser Permanente reserves the right to reevaluate and change job descriptions, or to change such positions from salaried to hourly pay status. Such changes are generally implemented only after notice is given to affected employees.

Secondary Functions:

  • The ideal candidate will have a background in healthcare operations and management, understand supply/demand, possess the ability to identify bottlenecks and propose solutions, and have experience in developing staffing and other operational models.

Basic Qualifications:


  • Minimum five (5) years of applying quantitative and qualitative analyses to operational improvements in a business setting.


  • Master's degree in business administration, economics, health care administration, operations research, public health administration or other related field OR six (6) years of experience in a directly related field.

  • High School Diploma or General Education Development (GED) required.

License, Certification, Registration

  • N/A

Additional Requirements:

  • Demonstrated ability to determine the key business issues and develop appropriate action plans from multidisciplinary perspectives.

  • Demonstrated ability to lead professionals through and influence collaboration.

  • Demonstrated ability to conduct and interpret quantitative/qualitative analysis.

  • Demonstrated proficiency with databases and statistical software.

  • Ability to work effectively across and among organizations, departments and teams.

  • Proven leadership skills in project management and consulting.

  • Must exhibit efficiency, collaboration, candor, openness, and results orientation.

  • Must demonstrate an understanding of the operations of KP, health policy trends and any applicable regulations related to the responsible technical area.

  • Excellent interpersonal skills, including the ability to resolve conflict and provide clear direction.

  • Highly accomplished verbal and written presentation and communication skills.

  • Must be able to work in a Labor/Management Partnership environment.

Preferred Qualifications:

  • RN preferred.

  • Certification or experience with the Lean Six Sigma process improvement methodology is a plus.

  • Experience in consulting for the healthcare industry in a Clinical Laboratory setting would be beneficial.

Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.


TITLE: Performance Improvement Consultant

LOCATION: Berkeley, California


External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.