Kaiser Permanente CCSA Sr. UAT Analyst (Contact Center Systems & Apps.) in Corona, California

Includes design, testing, implementation, control and maintenance of organization's logical and relational databases across platforms and computing environments.

Essential Functions:

  • Project Management: Manages small to medium size projects. Develops and executes project plans. Provides project reporting to project sponsor under guidance of higher level resource.

  • Meta Data Repository: Develops data definitions consistent with data management standards and conventions. Defines meta data structures for information repository and performs model management.

  • Data Design (logical): Analyzes business information requirements and translates these into logical database designs. Collaborates with physical database designers to develop alternative solutions for meeting complex and conflicting requirements. Develops data definitions consistent with data management standards and conventions. Participates in model integration and convergence activities.

  • Database Development (physical): Develops, tests and implements the organization's physical databases across multiple platforms, technologies and computing environments.

  • Database Performance: Provides support to Lead in capacity planning, forecasting, and tuning. Develops performance/tuning evaluation reports.

  • Communications: Communicates business/information models to clients, developers and database designers. Communicates database designs to data analyst and application programming staff.

  • Technology Evaluation: Researches and evaluates alternative database solutions and recommends the most efficient and cost-effective solution for the project, ensuring consistency with enterprise direction.

  • Methodologies and Standards: Recommends development of or adoption/incorporation of new methodologies and standards for supporting information management.

  • Database Management and Support Tools: Implements, configures and customizes database management and support tools.

  • Client Consulting: Consults with clients and development areas in the design and implementation of small to medium projects. Consults with clients to determine information management requirements.

  • Training/Mentoring: Provides direction, guidance, and technical support to clients, applications, and operations areas. Develops technical and analytical skills of lower level resources.

  • Data Transformation: Designs, develops and tests complex transformation extract s and load routines.

  • Database Maintenance: Provides second level diagnosis and resolution of database problems. Works with vendor personnel, if necessary, to achieve timely solutions of database problems. Escalates as necessary and provides problem resolutions.

Basic Qualifications:

Experience

  • Minimum five (5) years of related experience in design, testing, implementation, control and maintenance of organization's logical and relational databases across platforms and computing environments.

Education

  • Bachelor's degree in related field, OR four (4) years of experience in a directly related field.

  • High School Diploma or General Education Development (GED) required.

Licenses, Certifications, Registrations

  • N/A.

Additional Requirements:

  • Thorough knowledge of policies, practices and systems.

  • Complete understanding and application of principles, concepts, practices, and standards.

  • Full knowledge of industry practices.

  • Broad application of principles, theories, and concepts in applicable discipline, plus working knowledge of other related fields.

    Preferred Qualifications:

CRM applications (CHATS) testing experience

Testing experience with Call Center applications

Testing of telephony and infrastructure related projects like IVR/CTI/IR-ACD routing

Testing experience using Soap UI for data validation

People skills with ability to communicate with various clients and all levels of leadership

Willingness to travel (20%)

COMPANY: KAISER

TITLE: CCSA Sr. UAT Analyst (Contact Center Systems & Apps.)

LOCATION: Corona, California

REQNUMBER: 763257

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.