Kaiser Permanente Telephony Infrastructure/Desktop Implementation Mgr. in Corona, California
Responsible for the management of project management functions/teams across the organization. Leads project management resources dedicated to business projects in a variety of functional settings. Activities include planning, performing, and implementing projects, and may include the ownership of operational processes. These initiatives may represent one portion of a larger project, or may represent a stand alone initiative or function within a work group or department. Activities are undertaken and executed in support of organizational goals and are accountable for providing business process solutions to meet internal and external customer expectations. Partners with management, project champions, and business/process owners to execute the project and deliver results.
Resource Management: In moderately complex organization(s) manages the efforts of direct and indirect reports, and collaborates with, provides guidance to and influences employees, clients and matrix partners. Responsible for selecting, developing, and deploying staff in the most effective manner to meet assigned objectives. Responsible for performance management, compensation decisions, rewarding and recognizing employees, and providing on-going, regular performance feedback.
Strategic Partnership & Planning: Formulates moderately complex, effective strategies consistent with the business and competitive strategy of the organization and/or functional area. Examines policy issues and strategic planning with a long-term as well as short term perspective. Determines objectives and sets priorities; anticipates potential threats or opportunities and vets them within the organization and with the client as appropriate.
Change Management & Innovation: Develops and/or influences new ideas/approaches. Establishes procedures and practices which promote the adoption of appropriate solutions and sustainability of desired results in moderately complex environments. Uses efficient and cost-effective approaches to integrate processes and technology into the workplace and improve program effectiveness. Develops strategies to enhance decision making. Understands the impact of process, policy, and technological changes on the organization.
Results & Accountability: Ensures that effective controls are developed and maintained to ensure the integrity of the organization. Takes corrective action, as appropriate. Ensures that performance is aligned with mission, goals and outcomes and is completed within established timeframes. Monitors and evaluates moderately complex plans; focuses on results and measuring attainment of outcomes. Has budget accountability.
Minimum five (5) years related project management, consulting or related experience required.
Minimum two (2) years directly related management experience.
Bachleor's degree in a related field, OR four (4) years directly related experience required.
High school diploma or General Education Development (GED) required.
License, Certification, Registration
- Must be able to work in a Labor/Management Partnership environment.
Project Management certification (PMP or equivalent)
Project portfolio management experience
Call center environment experience
Experience with Microsoft applications, specifically Visio, Project, SharePoint
Experience with Telephony tools (Genesys, NICE, Aspect, etc.)
Experience with API's (ie, Pega)
TITLE: Telephony Infrastructure/Desktop Implementation Mgr.
LOCATION: Corona, California
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.