Kaiser Permanente Dues Billing Manager - Rockville Regional Offices in Rockville, Maryland
To manage and plan the entire Premium Billing, Collection and Reconciliation process for Federal and Commercial groups including State of Maryland. Implement process improvement related to increasing customer satisfaction for our employer groups.
Essential Functions:- Manage the Large group, Mid-Size ,Small Group and Direct Pay Supervisor teams responsible for the day to day activities of the Group Account Representatives assigned to support Federal and group accounts.- Establishes performance standards, goals, and objectives required to meet departmental accountabilities.- Coordinate month end close process and process for establishing appropriate reserves for the Federal, Direct Pay and Group segments- Manage performance and development of supervisor staff assigned to group accounts.- Oversee Sarbanes Oxley Controls and assure compliance with all internal audits and controls.- Approves write-offs and account adjustments up to a specified amount per the delegation of Authority.- Reviews and monitors procedures and production; develops and implements new processes and improvement methods and monitors the results.- Develops and maintain good working relationships with Sales and Account Management and with Regional personnel and provide leadership that is necessary to resolve issues.- Participates in defining operational requirements for the design and implementation of new and enhanced automated systems including on line enrollment and billing and/or other new products that support the unit and/or department.- Establish management reporting and performance metrics that are specifically designed to track and monitor the effective administration of account balances, monthly membership and premium reconciliations, and collections activity.- Collaborates with department managers and supervisors to ensure issues and problems are being appropriately addressed to derive the desired resolution.- Creates a work environment conductive to high productivity, effective patient relations, and employee satisfaction.- Support Labor Management partnership and foster collaborative working environment with labor partners.- Performs other work related functions as deemed necessary.
Basic Qualifications:Experience- Minimum five (5) years of experience in Billing and Collections- Minimum three (3) years of supervisory experience.Education- Associate's degree OR two (2) years of directly related experience required.- High School Diploma or General Education Development (GED) required.License, Certification, Registration- N/A Additional Requirements:- Comprehensive knowledge of Billing and Collection department processing and practices is required.- Excellent verbal and written skills required.- Knowledge of automated systems supporting billing and collection activities is required.- Knowledge of State and Federal Regulations as they apply to all billing. and collection practices is required.- Skills in method improvements, problem solving, analysis, procedure writing change control required.- Able to develop personal computer applications using spreadsheet, word processing, and database software.
Preferred Qualifications:- Bachelor of Science preferred.- Ability to track and organize monthly work to support required metrics for the Dues Billing Area.
TITLE: Dues Billing Manager - Rockville Regional Offices
LOCATION: Rockville, Maryland
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.