Kaiser Permanente Clinical Operations Assistant Manager - Tacoma Specialty in Tacoma, Washington
Manages daily clinical operations in designated areas within a medical center under the direction of the MCM or COM. The Clinical Operations Supervisor is directly responsible for the clinical teams and services within a designated area and works closely with providers and managers to assure the delivery of clinical, ancillary, and business services in the medical center in a way that meets or exceeds standards while providing an excellent patient experience across all services.
Operational Excellence: Manages the daily operations of assigned clinical teams and services within a medical center to assure optimal delivery of safe, appropriate, accessible care and service. Supports/facilitates coordination of workflow across medical, nursing, technical, ancillary and office staff. Collaborates with managers in the medical center to align operations and implement/monitor interdisciplinary change initiatives, including access, workflow, quality, service and safety improvements. Assures adequate staffing levels are in place to meet patient needs.
Patient Experience: Assures that staff deliver patient care that meets or exceeds clinical quality and safety standards. Trains and supports staff in delivering a consistent customer experience. Resolves service/care issues, unusual occurences (UOs), including patient complaints, as they occur within assigned area.
Staff Engagement & Development: Manages staff, including selection, training and development, performance management, recognition, discipline and termination. Supports all team members, including medical staff, in achieving performance expectations and standards. Supports a culture of excellent service and communication that positively influences staff engagement. Assures a safe, productive, and supportive work environment for all staff.
Financial Stewardship: Manages within resources allocated. In collaboration with other medical center management colleagues, makes operational adjustments as needed to meet financial targets.
Compliance and Emergency Preparedness: Establishes processes to monitor and support frontline staff in maintaining clinical standards and practice in accordance with local, state and federal requirements. Assures ongoing compliance and adherence to GH policy/procedure, as well as other compliance, regulatory and accreditation requirements. Assures that staff within the clinical team are trained and know what is expected during and after an emergency.
Minimum one (1) year of outpatient operations experience as a nurse.
Minimum one (1) year of experience as a charge nurse, lead, or supervisor in a clinical environment managing the day-to-day work flow and performance of others, identifying and meeting customer requirements, and working effectively with medical staff.
Associate's degree in nursing.
License, Certification, Registration
Current Washington State Registered Nurse License by date of hire/transfer.
Ability to mentor, develop and engage staff, monitor performance standards, deliver results, and hold staff accountable.
Ability to manage multiple tasks simultaneously.
Able to prioritize and effectively anticipate and respond to issues as they arise.
Effective communication, collaboration and change management skills.
Bachelor's degree in nursing.
TITLE: Clinical Operations Assistant Manager - Tacoma Specialty
LOCATION: Tacoma, Washington
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.