Kaiser Permanente On Call Enroller III in Walnut Creek, California
The Enroller is accountable for facilitating targeted enrollment activities to help increase membership and build support for Kaiser Permanente. All incumbents will be hired as On-Call / Per-Diem. No benefits will be provided. The hourly rate is a fixed rate per region. The hourly rate will be reviewed and approved annually by National Functions Compensation. Works a flexible schedule with unpredictable hours that may include evenings and weekends. On average, works 20-25 hours per week during the busy season. Some weeks may require more hours while other weeks may require fewer hours.
Represent the health plan and promote Kaiser Permanente products and services to members and prospects. Answer questions about the health plan and benefits to convey Kaiser Permanente's unique value proposition.
Attends employer, community, and open enrollment events as assigned. The purpose of the events is to educate and inform members and prospects about Kaiser Permanente and its products. Most events take half a day. May be assigned to more than one event on a given day and must complete logistic coordination with Admin and S&AM staff, including ensuring all appropriate materials are delivered, pick up / drop off of materials.
Delivers formal, stand-up presentations to employees and prospective members and fields specific questions about benefits and services.
Acts as liaison to Account Managers, Sales Representatives and members. Develops relationships with existing accounts, members and brokers and respond to inquiries. Communicates meeting outcomes, competitive information, and customer needs.
Completes timely meeting summaries, time keeping and expense reports.
Must successfully complete onboarding training and compliance before being assigned to enrollment events.
- Minimum of three (3) years of experience in any combination of the following: health care, teaching, sales, or marketing.
Bachelor's degree OR four (4) years of experience in a directly related field.
High School Diploma or General Education Development (GED) required.
License, Certification, Registration
Health care experience or demonstrated knowledge.
Excellent customer service and face-to-face presentation skills.
Excellent verbal communication skills.
Required Competencies: business ethics, initiative, interpersonal communication, results driven, presentation skills, change adaptability.
Ability to work and interact with people from all walks of life.
Five (5) years of experience in sales and marketing in health care, some of which should be in Enrollment.
Five (5) years of experience in Enrollment.
Fluency in Spanish is a plus but not a requirement.
Strong knowledge of KP organization values, and products.
Excellent organizational skills.
Active license(s) issued by appropriate state(s) Department of Insurance for Accident, Health and/or Life as applicable or obtain license(s) within 60 or 90 days, depending on the applicable state(s) preferred.
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
TITLE: On Call Enroller III
LOCATION: Walnut Creek, California
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.